Product Support

Helping you achieve the lowest cost per hour for your equipment is OUR focus

William Adams' Product Support team provides parts and service solutions for the ongoing operating needs of our customers. Our Parts and Service employees are committed to working with you to understand your needs and provide the best solutions for your business.

We provide a high level of expertise in managing the maintenance and repair of heavy equipment. Managing machine systems such as the Undercarriage, Hydraulics, Ground Engaging Tools, Engines and Power Train is critical in cost-effective ownership of your equipment.

William Adams aims to provide you with the lowest cost per hour to minimise downtime and extend the productive life of both Cat^® and non Cat^® equipment.

• Custom Track Service
• Parts and service options for maintenance and repair of the undercarriage
• SOS Oil Sampling and Analysis
• Connected Asset Condition Monitoring
• Preventative Maintenance Services
• Repair Agreements
  
  

Our Customer Support Agreement services include on-site Preventative Maintenance Services, Custom Hydraulic Service, Annual Air Conditioner Service and Total Maintenance and Repair Agreements.

Product Support reps can help customise any of these services or develop new service solutions that cater to your operation.

Our Branch Network

The William Adams branch network consists of 14 Branches throughout Victoria and Tasmania. To get in touch with your closest branch, visit our locations page.

In addition to our comprehensive support network, William Adams boasts a total of seventeen (15) resident field service personnel in Victoria. We have resident service personnel based in Geelong, Bendigo, Bairnsdale, Ballarat, Benalla, Echuca, Kyneton, Leongatha, Myrtleford, Shepparton, Warrnambool, Portland and the Yarra Valley to complement our branch network.

Our People

All William Adams Field Service personal carry relevant qualifications, tickets and site access cards. Our Field service team are a core asset of our business and have the qualifications and tools to get the job done.

Fast and effective field service where and when you need it

Our customers’ requirements dictate that not all service work is of a workshop nature. There are occasions for field service work and when these occasions arise, the William Adams field service team swings into action.

All branches support a field service team. Each service unit comprises of a vehicle fully equipped with the necessary tooling.

William Adams field service personnel are equipped to provide fast and effective field service, no matter the time or the place.

To book a field service request, please fill out the form below, for emergency field service, call 1300 WADAMS or enquire below.

Preventitive Maintenance - CSA

What is a CSA?

A good preventative maintenance program is the best way to keep operating costs under control and avoid costly failures. A Customer Service Agreement (CSA) will ensure your equipment is kept in optimum running condition at a predictive cost with minimal down time to your business. We can provide you with a written agreement to supply parts and service in line with factory recommendations at a fixed rate to cover your preventative maintenance requirements for 12 months or greater.

Always The Best Products

In every CSA we use genuine Cat products and parts. Genuine parts are engineered specifically for their application and ensure quality, value and reliable performance from your Cat power system.

Flexible Solutions

We customise CSA’s to fit your business needs, your equipment and your application. There are no pre-set requirements or specific services that you must agree to purchase.