WillCare Customer Value Agreement (CVA)
A WillCare Customer Value Agreement (CVA) is a hassle-free ownership plan with your needs in mind.
A CVA is our agreement with you to supply genuine Cat parts and/or perform planned maintenance service. Whether you have a new machine, or existing, we have a CVA that suits your needs. Giving you peace of mind, that we’ve got you covered, no matter what.
OUR NEW MACHINE CVAs
A new machine CVA is our agreement with you to perform the planned maintenance using genuine Cat parts and service. Giving you peace of mind, that we’ve got you covered, no matter what.
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| FEATURES | SERVICE PARTS AND LABOUR | ||||||||||||||||||||||
| Upfront Cost | $0 | $0 | |||||||||||||||||||||
| 10% OFF Genuine Cat Service Parts | ✔ | ✔ | |||||||||||||||||||||
| Fixed Price Servicing | ✔ 3 Years / 1,500 hrs |
✔ 3 Years / 3,500 hrs |
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| Premier Equipment Protection Plan (EPP) | ✔ | ✔ | |||||||||||||||||||||
| Service Notification | ✔ | ✔ | |||||||||||||||||||||
| Flexible Payment Options | ✔ | ✔ | |||||||||||||||||||||
| Cat Trained Technicians | ✔ | ✔ | |||||||||||||||||||||
| Cat Dealer Inspection | ✔ | ✔ | |||||||||||||||||||||
| Cat SOS Fluid Analysis | ✔ | ✔ | |||||||||||||||||||||
| Travel to Site Included* | ✔ | ||||||||||||||||||||||
| Cat Product Link Required** | ✔ | ✔ | |||||||||||||||||||||
| VisionLink Subscription | ✔ | ✔ | |||||||||||||||||||||
| Condition Monitoring | ✔ | ✔ | |||||||||||||||||||||
| EXTEND Option +3,500 HRS | ✔ | ||||||||||||||||||||||
| Uptime Commitment*** | Next Day Parts | ✔ | ✔ | ||||||||||||||||||||
| 48 Hr Uptime Commitment | ✔ 3 Years / 1,500 hrs |
✔ 3 Years / 3,500 hrs |
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Terms and Conditions: *Technician travel time and mileage expenses are included as standard when scheduled maintenance is performed within Victoria or Tasmania. ** Additional charges may apply for assets that need Product Link installed. ***The Uptime Commitment is for eligible construction industry customers with a new machine with a Premier EPP. Terms and conditions apply.
New Equipment CVA
New Equipment CVA Brochure
New Equipment CVA BrochureOUR EXISTING EQUIPMENT CVAs
A CVA is our agreement to you, for either parts, servicing or a full repair. Giving you peace of mind, that we’ve got you covered, no matter what.
WillCare Convenience
WillCare Convenience Brochure
WillCare Convenience BrochureWillCare Advantage
WillCare Advantage Brochure
WillCare Advantage BrochureWillCare 335 Advantage
WillCare 335 Advantage Brochure
WillCare 335 Advantage BrochureWillCare 335 Advantage Extend
WillCare 335 Advantage Extend Brochure
WillCare 335 Advantage Extend BrochureWillCare Ultimate
WillCare Ultimate Brochure
WillCare Ultimate BrochureFrequently Asked Questions
A WillCare CVA is an agreement for the provision of scheduled servicing and optional repairs using genuine Cat service parts
and fluids, Cat Scheduled Oil Sampling (S•O•S), all performed by fully-equipped William Adams Cat trained technicians where labour is included.
Fixed-price servicing applies as an equal amount payable for each nominated service event as scheduled. Pricing is set at the point of sale using the base model and serial number prefix and held for the duration of the agreement.
Within Victoria and Tasmania.
Options of up-front payment or pay-as-you-go methods are available to suit your needs.
Please contact your William Adams Product Support Sales Representative or call 1300 923 267 (WADAMS).
The supply of parts, component repair and scheduled maintenance services to you under this Customer Value Agreement are governed by the general provisions of William Adams’ Conditions of Quotation and Sale. The Conditions of Quotation and Sale are available at
www.williamadams.com.au/pages/terms-conditions/
Our Uptime Commitment Terms and Conditions are available at www.williamadams.com.au/pages/willcare-customer-value-agreement-cva/