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WillCare CVA

A WillCare Customer Value Agreement (CVA) is a hassle-free ownership plan with your needs in mind. WillCare CONVENIENCE provides Genuine Cat Service Parts delivered when you need them, with instructions for hassle-free service. Step up to WillCare ADVANTAGE and enjoy peace of mind knowing your machine is well cared for by our William Adams CAT technicians. Gain the full services we have to offer with WillCare ULTIMATE, for optimum productivity by controlling complete machine health 24 hours a day.

 
 
  CONVENIENCE ADVANTAGE ULTIMATE
   FEATURES SCHEDULED SERVICE PARTS SCHEDULED SERVICE PARTS & LABOUR TOTAL SERVICE & REPAIR
   Genuine Cat Service Parts
   Service Notification
   Flexible Payment Options
   Cat Trained Technicians  
   Priority Service Booking  
   Cat Dealer Inspection
   Cat SOS Fluid Analysis
   Travel to Site Included*  
   Total Service & Repair    
   Component Overhaul    
   CAT Product Link Connectivity
   VisionLink Subscription
   ADVISE - Condition Monitoring

 

 
 

WillCare provides optional services that take advantage of the latest technology advancements on offer from Caterpillar. From connectivity subscriptions, access to Cat VisionLink suite of services and William Adams ADVISE Condition Monitoring Service supported by a dedicated Condition Monitoring Analyst. Maximise your investment and lower ownership costs through our complete service and maintenance options. Contact your sales or product support rep today.

 
 

AVAILABLE FOR NEW EQUIPMENT, USED EQUIPMENT OR YOUR EXISTING FLEET.

 
 

 

 

WillCare Convenience - Customer Value Agreement (CVA) enables you to manage your equipment and perform your service on-time with William Adams providing you with genuine Cat service parts when you need them.

GENUINE CAT SERVICE PARTS

Kit of genuine Cat service parts required to complete each scheduled service event, with parts backed by our 12-month warranty, shipped to your desired location just in time for the needed service event. Get 10% off these genuine Cat service parts.

CAT PRODUCT LINK CONNECTIVITY**

Easy access to machine information when your Product Link connected machine tracks Service Meter Unit (SMU) and machine health, with data available to you in the Cat App or on My.Cat.Com via complimentary Cat Daily subscription.

FLEXIBLE PAYMENT OPTIONS

Options for pay-as-you-go, up-front-payment or periodic payment methods available.

SERVICE NOTIFICATION

Expert dealer support, including tracking your equipment hours through its connected machine to ship scheduled maintenance kits just in time for use.

CUSTOMER MACHINE INSPECTION

Perform your required, annual machine inspection conveniently via the Cat Inspect app.

OPTIONAL EXTRAS

CAT SOS FLUID ANALYSIS

Our recommended fluid health analysis through our proven S•O•S Services program, with samples taken by you. Proven to reveal excessive wear, contaminated fluids, or other unseen issues to manage machine health.

VISIONLINK SUBSCRIPTION

VisionLink provides actionable insights into the performance, productivity and condition of your equipment with four powerful fleet tracking apps: Fleet, Service, Productivity & Administration, all unlocked with a VisionLink subscription applied to the Product Link device when installed.

CAT DEALER INSPECTION

Have the required annual machine inspection performed by a William Adams technician.

WillCare Convenience - Customer Value Agreement (CVA) is perfect if you have the labour and capacity to perform servicing yourself, but still need William Adams to provide discounted Cat service parts and instructions in a timely manner.


 

 

WillCare Advantage - Customer Value Agreement (CVA) lets you focus on operating your business while William Adams handles your equipment’s preventive services, that are scheduled at planned intervals.

CAT TRAINED TECHNICIANS

When it comes to efficient service, few things matter more than the technician assigned. That’s why William Adams places emphasis on Cat Technician training — ensuring that every individual who works on your asset has the knowledge, tools and experience to get the job done right.

CAT PRODUCT LINK CONNECTIVITY**

Easy access to asset information when your Product Link connected asset tracks Service Meter Unit (SMU) and machine health, with data available to you in the Cat App or on My.Cat.Com via complimentary Cat Daily subscription.

CAT SOS FLUID ANALYSIS

Fluid health through proven S•O•S Services program as recommended by the Operation
and Maintenance Manual, with samples taken by a William Adams technician. This provides an important analysis that can reveal excessive wear, contaminated fluids, or other unseen issues to manage machine health.

GENUINE CAT SERVICE PARTS

Genuine Cat service parts and oil used to complete each scheduled service event, with parts backed by our 12-month warranty. Get 10% off these genuine Cat scheduled service parts.

SERVICE NOTIFICATION

Expert dealer support, including tracking your equipment hours through the connected asset to coordinate Cat Trained Service Technicians to undertake the required scheduled service in an efficient and accurate manner.

PRIORITY SERVICE BOOKING

A WillCare Advantage Customer Value Agreement ensures that you receive priority scheduled service bookings for these machines.

CAT DEALER INSPECTION

Equipment inspection performed by a William Adams technician at each scheduled service event using the Cat Inspect app.

FLEXIBLE PAYMENT OPTIONS

Options for pay-as-you-go, up-front-payment or periodic payment methods available.

TRAVEL TO SITE INCLUDED

Technician travel time and mileage expenses are included as standard when scheduled maintenance is performed within Victoria or Tasmania.

OPTIONAL EXTRAS

VISIONLINK SUBSCRIPTION

VisionLink provides actionable insights into the performance, productivity and condition of your equipment with four powerful fleet tracking apps: Fleet, Service, Productivity & Administration, all unlocked with a VisionLink subscription applied to the Product Link device when installed.

ADVISE - CONDITION MONITORING

Gives you expert recommendations and monthly reports from our William Adams CAT Condition Monitoring Advisor.


 

 

WillCare Ultimate - Customer Value Agreement (CVA) gives you complete peace of mind with access to the full services we have to offer. It enables William Adams to proactively manage your equipment service and repair requirements, 24 hours a day, so you can focus on your business.

COMPONENT OVERHAUL

Trained technicians perform the scheduled component overhauls at a William Adams CAT service centre at the scheduled and agreed time, providing the ultimate in service, minimising unplanned down time and added peace of mind.

TOTAL MAINTENANCE & REPAIR

Trained technicians perform the scheduled maintenance and repairs in the field or at a William Adams CAT service centre at the scheduled and agreed time, providing the ultimate in service and added peace of mind.

VISIONLINK SUBSCRIPTION

VisionLink provides actionable insights into the performance, productivity and condition of your equipment with four powerful fleet tracking apps: Fleet, Service, Productivity & Administration, all unlocked with a VisionLink subscription applied to the Product Link device when installed.

CAT TRAINED TECHNICIANS

When it comes to efficient and accurate service, few things matter more than the technician assigned to the work. That’s why William Adams places emphasis on Cat Technician training — ensuring that every individual who works on your asset has the knowledge, tools, and experience to get the job done right.

GENUINE CAT SERVICE PARTS

Cat Genuine Cat service parts and oil used to complete each scheduled service, repair and component overhaul event, with service parts backed by our 12-month warranty. Get 10% off these genuine Cat scheduled service parts.

SERVICE NOTIFICATION

Expert dealer support, including tracking your equipment hours through their connected asset to coordinate Cat Trained Service Technicians to undertake the required scheduled service, repairs, and component overhaul in an efficient and accurate manner.

CAT PRODUCT LINK CONNECTIVITY**

Easy access to asset information when the your Product Link connected asset tracks Service Meter Unit (SMU) and machine health, with data available to you in the Cat App or on My.Cat.Com via complimentary Cat Daily subscription.

CAT SOS FLUID ANALYSIS

Fluid health through proven S•O•S Services program as recommended by the Operation and Maintenance Manual, with samples taken by a William Adams technician. This provides an important analysis that can reveal excessive wear, contaminated fluids, or other unseen issues to manage machine health.

CAT DEALER INSPECTION

Equipment inspection performed by a William Adams technician at each scheduled service, repair and component overhaul event using Cat Inspect app.

TRAVEL TO SITE INCLUDED*

Technician travel time and mileage expenses are included as standard when scheduled maintenance or repairs are performed within Victoria or Tasmania.

ADVISE - CONDITION MONITORING

Gives you expert recommendations and monthly reports from our William Adams CAT Condition Monitoring Advisor.

FLEXIBLE PAYMENT OPTIONS

Options for up-front-payment or periodic payment methods available.

PRIORITY SERVICE BOOKING

A WillCare Ultimate Customer Value Agreement ensures that you receive priority scheduled service, repair and component overhaul service bookings for these machines.


 

 

NO MACHINE TOO BIG, NO MACHINE TOO SMALL. YOU'RE COVERED!

 
 

 

 

Get in touch to find out more

Please email completed forms to your sales representative or CustomerSolutions@wadams.com.au


 

 

Terms and Conditions: **Product Link connectivity applies to new machines. Additional charges may apply for older machines that need Product Link assets installed. *Technician travel time and mileage expenses are included as standard when scheduled maintenance is performed within Victoria or Tasmania.

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