WillCare Customer Value Agreement (CVA)
A WillCare Customer Value Agreement (CVA) is a hassle-free ownership plan with your needs in mind.
WillCare CONVENIENCE provides Genuine Cat Service Parts delivered when you need them, with instructions for hassle-free service. Step up to WillCare ADVANTAGE and enjoy peace of mind knowing your machine is well cared for by our William Adams CAT technicians. Gain the full services we have to offer with WillCare ULTIMATE, for optimum productivity by controlling complete machine health 24 hours a day.
| CONVENIENCE | ADVANTAGE | ULTIMATE | |
|---|---|---|---|
| FEATURES | SCHEDULED SERVICE PARTS | SCHEDULED SERVICE PARTS & LABOUR | TOTAL SERVICE & REPAIR |
| Genuine Cat Service Parts | ✓ | ✓ | ✓ |
| Service Notification | ✓ | ✓ | ✓ |
| Flexible Payment Options | ✓ | ✓ | ✓ |
| Cat Trained Technicians | ✓ | ✓ | |
| Priority Service Booking | ✓ | ✓ | |
| Cat Dealer Inspection | ✓* | ✓ | ✓ |
| Cat SOS Fluid Analysis | ✓* | ✓ | ✓ |
| Travel to Site Included* | ✓ | ✓ | |
| Total Service & Repair | ✓ | ||
| Component Overhaul | ✓ | ||
| CAT Product Link Connectivity | ✓ | ✓ | ✓ |
| VisionLink Subscription | ✓ | ✓ | ✓ |
| ADVISE – Condition Monitoring | ✓ | ✓ | ✓ |
* indicates an optional service
Terms and Conditions: * Additional charges may apply for assets that need Product Link installed. **Technician travel time and mileage expenses are included as standard when scheduled maintenance is performed within Victoria or Tasmania. ***Service Commitment program is for eligible construction industry customers with a new or renewed CVA as of 1 November 2024 and cover eligible Caterpillar machine models manufactured 15 years or less before enrolled in a CVA only.
WillCare Convenience
WillCare Convenience Brochure
WillCare Convenience BrochureWillCare Advantage
WillCare Advantage Brochure
WillCare Advantage BrochureWillCare 335 Advantage
WillCare 335 Advantage Brochure
WillCare 335 Advantage BrochureWillCare 335 Advantage Extend
WillCare 335 Advantage Extend Brochure
WillCare 335 Advantage Extend BrochureWillCare Ultimate
WillCare Ultimate Brochure
WillCare Ultimate BrochureWillCare CVA Services Commitment
WillCare CVA Services Commitment flyer
WillCare CVA Services Commitment Flyer
William Adams Pty Ltd is a Quality Endorsed Company. It is Company policy to offer and deliver products and services featuring quality, reliabilty and value, consistent with the needs of our Customers. This is achieved through the application of an effective business management system. As such, our policies and procedures are mapped to, and certified as compliant in accordance with AS/NZS ISO 9001* requirements, as certified by an accredited third party auditor.
* Excludes Portland.
Frequently Asked Questions
A Customer Value Agreement or CVA is an easy ownership plan that fits to your business needs to extend equipment life and maximize your investment. Each CVA offers different elements depending on your needs but for any CVA, you can expect these four areas of ownership value.
- Hassle-free ownership
- Hassle-free maintenance
- Security of expert dealer support
- Peace of mind from equipment health management
For a machine to be eligible for the Services Commitment Program you must be a construction industry customer and enrolled an eligible machine in a WillCare CVA on or after 1 November 2024.
Eligible Cat machine models are machines manufactured fifteen years or less before the new or renewed CVA contract start date, within the following product families:
- Articulated Trucks
- Backhoe Loaders
- Compact Loaders
- Dozers (Small & Medium)
- Hydraulic Excavators
- Landfill Compactors
- Mini Excavators
- Motor Graders (up to 140)
- Multi-Terrain Loaders
- Off-Highway Trucks (up to 775)
- Paving Equipment and Compactors
- Pipelayers
- Skid Steers
- Soil Compactors
- Telehandlers
- Track Type Loaders
- Wheel Dozers (up to 834)
- Wheel Loaders (up to 990)
- Wheel Track Scrapers
- Wheeled Excavators
For Planned Maintenance (PM) parts-only WillCare Convenience CVAs on eligible machines, maintenance parts such as filters and vee belts typically used for planned maintenance are covered. Fluids and PM parts kits are excluded.
For parts and labour WillCare Advantage and WillCare Ultimate CVAs with William Adams labour on eligible machines, both maintenance and repair parts are covered. Fluids and PM parts kits are excluded.
Repair parts are Cat® parts falling into categories considered to be used for wear replacement and repairs critical to keep the machine running. Excludes parts most often used in planned replacement/overhaul and non-mechanical items.
The following Cat parts will be considered excluded from the Services Commitment Program:
- Cat parts constrained due to supplier chronic constraints or transportation interruptions outside of William Adams or Caterpillar’s control.
- Cat parts orders in Excessive or Bulk Orders (i.e. where the quantity ordered of a part exceeds the quantity needed to perform any repair or maintenance on the machine).
- Cat parts considered by Caterpillar as Made as Ordered Items.
- Cat parts covered by warranty or an Extended Protection Plan.
5. Discontinued Cat parts.
William Adams will identify and report the miss to Caterpillar. Caterpillar will then issue a Cat Credit voucher directly to you via email.
You can redeem your credit voucher to purchase parts at your William Adams branch or via Parts.cat.com
https://www.youtube.com/watch?v=I4zjSHZH5HI
Parts.cat.com registration is required.
The Service Response commitment is only offered with WillCare Ultimate CVAs where repair labour is included as part of the CVA. An Uptime Commitment applies only to machines with an active WillCare 335 Advantage CVA where to customer has also purchased a Premier Equipment Protection Plan for the machine at the point of sale. These service-related commitments are different, are not offered together, and cannot be claimed on the same asset.
Please contact your William Adams Product Support Sales Representative or call 1300 923 267 (WADAMS)