A Customer Value Agreement or CVA is an easy ownership plan that fits to your business needs to extend equipment life and maximize your investment. Each CVA offers different elements depending on your needs but for any CVA, you can expect these four areas of ownership value.

1. Hassle-free ownership
2. Hassle-free maintenance
3. Security of expert dealer support
4. Peace of mind from equipment health management

For a machine to be eligible for the Services Commitment Program you must be a construction industry customer and enrolled an eligible machine in a WillCare CVA on or after 1 November 2024.

Eligible Cat machine models are machines manufactured fifteen years or less before the new or renewed CVA contract start date, within the following product families:

• Articulated Trucks
• Backhoe Loaders
• Compact Loaders
• Dozers (Small & Medium)
• Hydraulic Excavators
• Landfill Compactors
• Mini Excavators
• Motor Graders (up to 140)
• Multi-Terrain Loaders
• Off-Highway Trucks (up to 775)
• Paving Equipment and Compactors
• Pipelayers
• Skid Steers
• Soil Compactors
• Telehandlers
• Track Type Loaders
• Wheel Dozers (up to 834)
• Wheel Loaders (up to 990)
• Wheel Track Scrapers
• Wheeled Excavators

For Planned Maintenance (PM) parts-only WillCare Convenience CVAs on eligible machines, maintenance parts such as filters and vee belts typically used for planned maintenance are covered. Fluids and PM parts kits are excluded.

For parts and labour WillCare Advantage and WillCare Ultimate CVAs with William Adams labour on eligible machines, both maintenance and repair parts are covered. Fluids and PM parts kits are excluded.

Repair parts are Cat® parts falling into categories considered to be used for wear replacement and repairs critical to keep the machine running. Excludes parts most often used in planned replacement/overhaul and non-mechanical items.

The following Cat parts will be considered excluded from the Services Commitment Program:

1. Cat parts constrained due to supplier chronic constraints or transportation interruptions outside of William Adams or Caterpillar’s control.
2. Cat parts orders in Excessive or Bulk Orders (i.e. where the quantity ordered of a part exceeds the quantity needed to perform any repair or maintenance on the machine).
3. Cat parts considered by Caterpillar as Made as Ordered Items.
4. Cat parts covered by warranty or an Extended Protection Plan.

5. Discontinued Cat parts.

William Adams will identify and report the miss to Caterpillar. Caterpillar will then issue a Cat Credit voucher directly to you via email.

You can redeem your credit voucher to purchase parts at your William Adams branch or via Parts.cat.com

https://www.youtube.com/watch?v=I4zjSHZH5HI

Parts.cat.com registration is required.

The Service Response commitment is only offered with WillCare Ultimate CVAs where repair labour is included as part of the CVA. An Uptime Commitment applies only to machines with an active WillCare 335 Advantage CVA where to customer has also purchased a Premier Equipment Protection Plan for the machine at the point of sale. These service-related commitments are different, are not offered together, and cannot be claimed on the same asset.

Please contact your William Adams Product Support Sales Representative or call 1300 923 267 (WADAMS)