Empathetic – Adaptable – Respectful – Clear Communicator – Patient

Sound like you?

If you're ready to make a real difference in people's lives, and you're someone who leads with empathy and a willingness to help others, we want to hear from you. No prior experience is required, just a passion for supporting others and a desire to grow your career in Employment Services.

Start your meaningful career as a Case Manager (Employment Coach)

Join a dynamic team where every day brings new challenges and opportunities to make a real impact. You'll work closely with vulnerable customers helping them find sustainable employment, and offering compassionate support while maintaining healthy boundaries. Our ideal team members are both empathetic and solution-oriented and are able to balance genuine care with the responsibility of meeting departmental goals and compliance requirements.

This role is role is being offered on a part time, ongoing basis, working 24 hours per week, Tuesday, Wednesday, Thursday, 8.30am to 5.00pm, located at our Kilkenny office.

What we offer:

• Access to salary packaging to maximise your take-home pay

• Ongoing support, training, and mentoring to help you thrive

• A fully funded Certificate IV in Employment Services

• A caring, inclusive team culture that values your growth

• Loyalty leave for all part time employees

In this role, you will:

• Mentor and coach individuals to build their employability skills

• Connect people to job opportunities and external support services

• Maintain accurate records and manage client information in line with government systems

• Support clients to set goals and overcome employment barriers

What we’re looking for:

• Strong interpersonal and communication skills

• Ability to work independently and collaborate in a team

• Motivation to meet individual targets and KPIs

• Solid administration skills and confidence with IT (Word, Excel, Outlook, data entry)

• Great attention to detail and ability to manage pressure

• A positive, proactive attitude and willingness to learn

Why Workskil Australia?

• Competitive salary

• 9-day fortnight (Wellbeing Day) (Full time staff)

• Generous parental leave

• Salary packaging benefits

• Career progression and leadership development opportunities

• A workplace driven by purpose—transforming lives every day

• Supportive, inclusive culture that values diversity and care

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/   

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.