Lead a dynamic team and ensure seamless customer communications as the Applications Support Lead at Australian Retirement Trust. Tackle challenges, guide a talented team, and play a vital role in ART's growth strategy. If you’re a current Australian Retirement Trust employee, temp or contractor, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As the Applications Support Lead, you’ll ensure that customers receive communications generated by Australian Retirement Trust’s enterprise Customer Communications Management application, Quadient Inspire.

You’ll guide a small team of Application Support Analysts who ensure that correspondence to our members is successfully generated and sent. Towards this you and your team will perform daily checks on the application, monitor jobs, input and output channels, triage incidents, respond to business requests, and resolve vulnerabilities. The team works closely with the Correspondence Delivery team and the Technology Delivery teams managing the platform. Your role is crucial for meeting ART’s regulatory responsibilities and supporting its growth strategy by ensuring all requested correspondence is delivered to customers.

This role is a permanent opportunity. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• You have an undergraduate degree in Information and Communication Technology or a similar qualification.
• You enjoy problem solving. 
• You’re great at communicating, both verbally and in writing.
• You can manage and prioritise multiple assignments with minimal supervision.
• You have a keen eye for detail and consistently deliver high-quality, accurate work.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB Friday, 9 May 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

Eligibility

This role is only open to current Australian Retirement Trust employees, temps and contractors. If that's you, we'd love to hear from you.  

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