About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is  becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Assistant Manager - Guest Relations (Culturist) responsible for leading and managing the team of local culture and heritage experts, the Capella Culturists, to provide flawless and luxury personalised service to all guests. The Assistant Manager - Guest Relations (Culturist) will manage The Living Room in an exemplary manner ensuring quality, Forbes standards and best practice in all settings and dealings.

The Role

• Analyse and oversee pre-arrival reservation procedures - from initial pre-arrival enquiry and contact, to personalisation of guest stay as a means of reconfirming stay arrangements and offering any additional assistance.
• Conduct, design and provide an articulate and interesting tour of Capella Sydney. This will involve storytelling, facts, information and interesting perspectives on the Education Building.
• Continuously innovative, create and design interesting travel experiences within the hotel, surrounding the hotel and provide expert advice on experiences that represent the values of the Capella Hotel Group.
• Work exceptionally closely with the Chief Culturist on programming Daily Rituals, Moments & Curates to deliver a never before seen product offering.
• Ensure Forbes guidelines are paramount in the daily dealings within our operations from The Living Room management to our guest experience throughout the property.
• Ensure Capella Rituals/Moments are well executed, programmed and guests are registered accordingly through technology applications.
• Monitor and control monthly departmental expenses and support the higher management in Rooms Division budget and forecast report.
• Ensure all team members recognizes the importance of and Forbes standards as to deliver excellent audit and service performance.
• Heavily contribute to new and innovative training programs through effective updating of training certification manual (TCM).
• Ensure thorough on boarding of each Culturist colleague as well as implementing a balanced training program for all staff to experience and demonstrate the exceptional competencies of the Culturist and showcase The Living Room.

Talent Profile

• Tertiary Education preferably in Hotel/Hospitality Management.
• 2 years' experience in a similar role at luxury hotels or resorts.
• Concierge experience is advantageous.
• Executive Lounge, Front Desk, or Guest Services preferred.
• Excellent interpersonal skills with a friendly nature; skilled at building strong, lasting relationships with guests.
• Very good command of spoken and written English.
• Knowledge in Property Management System (e.g. OPERA).
• Responsible Service of Alcohol certification.
• Valid working rights in Australia.

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation

* We appreciate your understanding that we will only be able to contact shortlisted candidates.